Return eligibility
You may return products within 30 days of delivery if:
- The product is unused and in original condition
- All original packaging, documentation, and accessories are included
- The product has no signs of use, damage, or wear
- You have proof of purchase (order confirmation email or WhatsApp confirmation)
We are unable to accept returns for: Used products, products opened or tampered with, products without original packaging, or items purchased more than 30 days ago.
30-day return window
The return window begins from the date of delivery shown in your tracking information, not from the order date.
To be eligible for a return, you must initiate the return request within 30 days. Returns initiated after 30 days cannot be accepted.
How to return an item
Step 1: Contact us
Message us via WhatsApp at +91 8826207524 or email care@sorachi.in with:
- Your order number
- Reason for return
- Photos of the product and packaging (if possible)
Step 2: Get approval
We'll review your request and send you a return authorization (RMA) within 24 hours.
Step 3: Ship it back
Pack the item securely in its original packaging and ship it to the address provided by us. We recommend using a courier service with tracking.
Step 4: Inspection
Once we receive your return, we inspect the product. If it meets our return criteria, we approve the refund.
Refund timeline
Processing: We inspect returned items within 5 business days of receiving them.
Approval: Once approved, we initiate the refund within 3 business days.
Bank processing: Your bank or payment provider typically takes 5–7 business days to credit the amount back to your account.
Total timeline: You can expect to see the refund in your account within 10–15 business days from the date we receive your return.
Note: Refunds are processed to the original payment method.
Non-returnable items
The following items cannot be returned:
- Products clearly marked as "non-returnable" at point of sale
- Items purchased during a "final sale" promotion
- Customized or made-to-order products
- Perishable items or consumables
Damaged or defective items
If your item arrives damaged or defective, you don't need to wait for our return window — contact us immediately within 48 hours of delivery.
Send us photos of:
- The damaged packaging (if shipped damaged)
- The defective product
- The defect or damage clearly visible
Once we confirm the damage/defect, we'll either:
- Send you a replacement at no cost, or
- Process a full refund immediately
We don't require you to ship damaged items back — we'll provide return shipping instructions if needed.