What information we collect
When you shop with SoraChi or contact us, we collect:
- Contact details: Name, email, phone number, physical address
- Order information: Products ordered, quantities, delivery address, payment method
- Communication: Messages via WhatsApp, email, contact form, or support channels
- Website usage: Pages visited, time spent, browser/device info (via analytics)
- Cookies & tracking: Browser cookies to remember preferences and shopping cart
We don't knowingly collect data from anyone under 18 years old. If you're under 18, please don't provide personal information without parental consent.
How we use your information
We use your data to:
- Process and fulfill your orders
- Send order updates, shipping confirmations, and delivery notifications
- Answer your questions via email, WhatsApp, or phone
- Improve our products, website, and customer service
- Send you marketing emails (only if you've opted in)
- Detect and prevent fraud
- Comply with legal obligations
We will never sell your data to third parties.
How we keep your data safe
We use industry-standard security measures:
- Encrypted connections (SSL/TLS) for all data in transit
- Secure payment processing via Razorpay (PCI-DSS compliant)
- Limited access — only SoraChi staff who need your data can see it
- Regular security reviews and updates
While we work hard to protect your data, no online system is 100% secure. If you believe your data has been compromised, please contact us immediately.
Your privacy rights
Under Indian data protection laws, you have the right to:
- Access: Request a copy of the data we hold about you
- Correct: Ask us to fix inaccurate or incomplete information
- Delete: Request deletion of your data (subject to legal retention requirements)
- Withdraw consent: Opt out of marketing emails anytime by clicking "Unsubscribe"
- Lodge a complaint: Contact us or file a complaint with the appropriate data protection authority
Contact us about privacy
Questions about this policy or your data?
- Email: care@sorachi.in
- WhatsApp: Message us
- Address: Swaroop Nagar, Delhi
We aim to respond to all privacy requests within 30 days.