Where we ship
SoraChi ships to addresses across mainland India. We use reliable courier partners to ensure safe and timely delivery.
Supported regions:
- All major cities and towns in India
- Remote and tier-2/3 locations (may take longer)
- PIN codes served by our courier partners
We currently do NOT ship to: International addresses, P.O. boxes without street address, or military APO addresses.
If you're unsure whether we ship to your area, contact us via WhatsApp and we'll confirm.
Delivery timeframes
Standard shipping:
- Delhi & NCR: 2–3 business days
- Major cities (Mumbai, Bangalore, Pune, Hyderabad, etc.): 3–5 business days
- Other regions: 5–7 business days
- Remote areas: 7–10 business days
These are estimated delivery times from the date your order ships, not from order placement. Processing typically takes 1 business day.
Holidays & weekends: Delivery times may be extended during national or regional holidays. We ship on all working days except national holidays.
Shipping costs
Free shipping: All orders ship free within India.
We absorb the shipping cost as part of our commitment to affordability and transparency. Shipping is included in the product price you see.
Track your order
Once your order ships, we'll send you:
- Shipping confirmation email: Contains the tracking link and courier details
- WhatsApp message: With tracking number (if you provided your WhatsApp number)
- Tracking link: You can check real-time delivery status 24/7
No tracking info? Check your spam folder or email us at care@sorachi.in. We'll resend the details immediately.
Delays, lost, or damaged shipments
If your order hasn't arrived within the promised timeframe:
- Check the tracking link — it may be out for delivery or delayed due to weather/strikes
- If it's overdue by 3+ days, contact us immediately
- We'll follow up with the courier and get you a resolution within 24 hours
If your package arrives damaged or lost:
- Contact us within 48 hours of delivery with photos
- We'll replace or refund immediately — no questions asked
- We'll file a claim with the courier on your behalf
What counts as "lost"? If the courier can't locate your package after 10 days of investigation, we'll treat it as lost and issue a full refund or replacement.
Address requirements
To ensure smooth delivery, provide:
- Your full name
- Complete street address (including building/house number, street name)
- City, state, and PIN code
- Landmark or nearby reference point (e.g., "next to XYZ market")
- Mobile number (required for courier contact)
Avoid: Incomplete addresses, "near" without specifics, or PO Box numbers without street address.
Recipient not present: If no one is home during delivery, the courier will attempt re-delivery the next day. After 3 failed attempts, they'll hold the package and contact you.